FAQs

 

1. What payment methods are accepted?
We accept credit cards such as Visa and MasterCard, along with other payment methods available on our site.

2. How long does shipping take?
Shipping usually takes 6 to 25 business days, depending on your location.

3. How can I track my order?
Once your order is shipped, you'll receive an email with a tracking number to follow your shipment. You can also track your orders through your account on our website.

4. What should I do if I receive the wrong or damaged product?
If you receive a wrong or damaged product, please contact us immediately via email or phone. We will assist you with a replacement or resolve the issue accordingly.

5. Can I cancel or modify my order after placing it?
If you need to cancel or modify your order, please contact us as soon as possible. If the order has already been shipped, we may not be able to modify or cancel it.

6. How can I check the status of my order?
You can check your order status by logging into your account on our website and navigating to the "Orders" section. We will also send you updates via email.

7. Do I need to create an account to purchase products?
You can checkout as a guest without creating an account, but having an account helps you track orders and manage your information more easily.

8. Can I return or exchange a product?
Yes, you can request a return or exchange within 24 hours of receiving the product, in accordance with our return policy. Please review our return policy for more details.

9. How can I contact customer support?
You can reach our customer support team via email at ( iph4.qb@gmail.com ) or by phone at [ +974 7283 1009 ]. We are available during [ 9:00-17:00 ] to assist you.